Cathleen Heim
Watertown, Massachusetts
 • 
home.earthlink.net/~catah    •    queerbean.tripod.com    •    www.catah.com

Assets:  
  Computer - PC and Mac include:
 
  • Internet: HTML, JavaScript, Dreamweaver 4, ImageReady, research,
    Email: Lotus Notes, Outlook, GroupWise

  • Wordprocessing: Word, WordPerfect

  • Spreadsheet: Excel, Quattro Pro

  • Database: Access, Filemaker Pro 4.0, Dbase III Plus

  • Presentation: PowerPoint

  • Graphics: Photoshop 6.0
 

 

Language - Spanish
 

Education:  
10/2000 - 06/2001 Northeastern University - Boston, Massachusetts
Web Technologies Certification

 

08/1989 - 01/1992

 

College of St. Rose - Albany, New York
B.A. - Public Communications, Cum Laude:

10-B&W Photo Portfolio, Video & Radio Productions, Writing: News, Commercial Spots, Screenplay

 

 

Certified Employee Benefits Specialist (CEBS) program
through Wharton School of Business

Completed 5 of 10 courses

 

 

University of Virginia - Charlottesville, Virginia

Completed 90 credits
Major field of study: Latin American Studies

 

Experience:  
Managed:
  • Billing system, telecommunications, HR, administrative services, move and space planning, A/P, & A/R for 35-person company
  • Benefits plans for 2500 employees

 

Promoted:

 

  • After 6 months to Operations Manager from Office Manager
  • After 2 months to Benefits Administrator from Data Entry Operator

 

Communicated:

 

  • Developed Operating Procedures Manual
  • Human Resources processes to employees via team meetings and personal conferences
  • Prepared Comprehensive Power Point presentations
  • Performed telephone reference work, assisting library patrons
  • Compiled, edited, and proofed Correctional Procedural Manuals
  • Initiated Benefits Newsletter

 

Designed &
     Modified:

 

  • Billing system - track information and ease report compilation
  • Reports - Leave, Class Scheduling, Performance Reviews/Process
  • E-forms/reports - Inmate Arbitration Process, Inmate Daily Transportation

 

Created:

 

  • Collection report
  • Charts and graphics for business report
  • Automated processes to replace manual

 

Facilitated:

 

  • Billing system process improvements
  • Company operations
  • Executive Director search process
  • Department operations

 

Administered:

 

  • Excel databases to assist Founder in specific projects and due diligence
  • Excel databases to execute reports tailored for corporate-specific needs
  • Access personnel database
  • Excel databases for print traffic for Annual Atlanta Film and Video Festival
  • Quattro Pro databases to facilitate Library reporting and processes
  • Excel databases for Sales budget and personnel projections
  • D-base III databases for Violator time computations and Initial Guideline project

 

Researched:

 

  • Using the Internet, CD-ROM databases, mainframe programs, and traditional reference materials
  • Penal laws and regulations
  • Pension laws, regulations, plan documents

 

Liaison:

 

  • Vendors, customers, employees and management
  • Providers, management, and employees

 

Coordinated:

 

  • Due diligence process
  • Office move
  • Extensive domestic and international travel, calendar, and reimbursement arrangements
  • Bibliographic Instruction (BI) Class scheduling
  • Student Assistant program
  • Statistical usage information
Work History:  
Operations Manager OpenOrders, Inc.
04/2000-01/2001
Moot Court/Law Review Coordinator Suffolk University Law School
01/2000-04/2000
Executive Assistant Scott, Madden & Associates
03/1999-01/2000
Senior Administrative Assistant The Coca-Cola Company
08/1998-03/1999
Information Services Assistant Georgia State University Library
08/1997-08/1998
Executive Administrative Assistant Turner Broadcasting System, Inc.
07/1996-08/1997
Administrative Coordinator NYS Dept of Correctional Services
08/1992-06/1996

Interests:    
Through Present Photography: B&W, Color, Portrait & Nature
 
  • B&W, Color, Portrait & Nature


  Member and Volunteer of:
 
  • DigitalEve Boston

 

  Member of:
 
  • Museum of Fine Arts,
  • Smithsonian Museum,
  • Audubon Society,
  • Boston Film and Video Foundation, and
  • National Geographic Society

 

03/1996 - 01/2000 IMAGE Film and Video Center Member and Volunteer:
 
  • Festival Assistant for 22nd & 23rd Annual Atlanta Film & Video Festivals including print traffic and training and coordinating volunteers

 

09/1990 - 05/1999 Film and Video Production:
 
  • 16MM Narrative Short,Sketch-Comedy Video,Feature Welcome to Troy, New York, and Mt. View Productions, Ltd.: 2 industrials and 1-16MM CommercialScript Supervisor, Grip, Production Assistant, Lighting, Props Assistant, Camera Assistant, Boom Operator, Child Wrangler, Craft Services, Casting Assistant, Assistant to Producer, Dubbed Tapes, Proofreader, Extra

 

Return to Home Page